November 22, 2019

On the way home recently it became clear that the car in the next lane was acting a little erratically. As he came alongside us it soon became clear why. There he was, driving in the fast lane of the motorway with his newspaper spread out across his steering wheel. 


November 20, 2019

It’s that time of year again when budgets for the year ahead need to be agreed & final figures for year-end are either admired or buried as far from sight as possible.

Being in sales for my entire working life, it’s always been fairly straightforward in every position I...

April 24, 2018

I’ve written before about my dislike of the word “conflict’ in relation to the working environment. Usually when I challenge someone who’s view is that it’s a vital part of performance & creativity I don’t have to wait long before I’m wishing I hadn’t said anything at...

November 27, 2017

When is enough, enough?

Where’s your line in the sand? At what stage do you stand back & say ‘I’m better than this’ & walk away?

Values are a very personal thing, they are as varied as the weather yet we all have them. Things that are most precious to us, what we in-...

September 28, 2017

How long do you give them? You know the ones; do as I say but not as I do.

The news this last couple of weeks has all been about Ryanair (you thought I was going to say Trump right?) & how they are cancelling flights due to an issue with their rota system. This was then...

September 27, 2017 

I’m not sure how this would fair in Ireland if a similar survey was conducted, my guess would be that it would be an almost carbon copy.

I’ve worked in the retail industry all of my life, that’s...

September 21, 2017

The word conflict is almost commonplace in the workplace these days, even reading the news this week there was a story of astronauts being put into isolation with each other before the next expedition so that people could understand how they deal with interpersonal con...

August 21, 2017

So, what’s wrong with leadership & management these days?

Leadership is certainly a hot topic at the moment, lots of heartwarming quotes of inspiration like sending the elevator back down again. Sounds lovely.

Whilst I’m a firm believer in the value of great leadership I...

August 1, 2017

Have you ever wondered where Company Policies come from, who writes them & for what purpose?

Here’s a novel idea to help….

Start with a cage containing five monkeys.

Inside the cage, hang a banana on a string and place a set of stairs under it.

Before long, a monkey will g...

July 13, 2017

A really great few days over in London running our Handling Difficult Customers workshop, a real insight into what retail teams can & do face on a daily (sometimes more) frequent basis. When you throw into the mix those that have had their brain hijacked by emotions or...

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